Streamline industrial equipment maintenance

Streamline Maintenance

Maintaining equipment is labor intensive! Plant Engineering found scheduled maintenance takes an average of 19 hours per week. In order to minimize machine downtime, organizations need improved planning for both their technicians and equipment. Whether it is corrective, preventative, or proactive, equipment maintenance needs to happen! Dispatching the right technician, with the correct skills and equipment is crucial. Additionally, it is important to effectively manage equipment information, warranties and service contracts.

Field service software enables you to manage equipment maintenance in real-time. Empower dispatchers to make smart decisions by providing them with the all of the information they need in one place. It provides real-time visualization of key parameters for scheduling work orders, such as job completion status, estimated travel, technician skills, geo-location, and more. This not only enables dispatchers to easily schedule and dispatch jobs, but also track time, materials, warranties, service contracts and other important information. Allow dispatchers to schedule and send the right technician, with the correct equipment to do the job right the first time. Improved planning for technicians and equipment shortens machine downtime for customers and increases production uptime, ultimately improving customer satisfaction.

Connect Field Technician, Office, and Customer

Disconnected systems are a nightmare for any organization and create a host of communications issues and inefficiencies. Integrating front office and back office systems is critical for manufacturing and industrial equipment organizations. Field service software enables both employees and customers to easily access information. In the case that another repair needs to be made on the same service order, customers can communicate directly with front office and consequently front office updates service technicians. This boosts productivity, improves satisfaction and enables service teams to operate more efficiently.

Organizational efficiency is improved by streamlining service operations. Having to request a repair or accessing past invoices of an installation is a hassle and time consuming. One way to streamline operations is by providing self-service options. These include a self-service portal, enabling users to directly request service jobs, see status of a job, view past invoices, pay invoices online, and view past service orders and reports. Self-service portals not only streamline service operations, but also significantly improve customer satisfaction.

Office staff and technicians:

Technicians are at multiple job sites daily, exposing themselves to different environments. It is critical that companies ensure there are systems in place that allow them to communicate effectively, while minimizing in-person contact. Field service software allows planners and dispatchers to easily schedule and allocate resources digitally. Technicians can view scheduled jobs on their mobile phone or tablet. Additionally, technicians can access other important information such as previous work orders and customer history from their device, ensuring they are prepared before starting a job and minimizing the number of trips they make between the job site and office.

Technicians and customers:

Ensuring technicians always have complete and correct data about their scheduled jobs is important. Disconnected systems make communication between customers and technicians difficult. When technicians are in the field and an unexpected change regarding a job occurs, updating them is essential from a productivity point of view but also for their safety. A service portal provides a way for customers to communicate with technicians. For instance, if there is an update to safety protocols that technicians should be made aware of, customers can communicate this information to the technician via the service portal. Enabling contactless service minimizes the number of in-person interactions between customers and technicians.

Customers and office staff:

Ensuring there is a way for customers to communicate digitally with staff is critical. A service portal enables companies to provide customers with a self-service portal which allows them to request service, see the status of a job, view past invoices, pay invoices online, and view past service orders and reports. Self-service portals that are available 24/7 allow customers and staff members to communicate effectively and virtually.

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