5 Signs It Is Time To Invest In A Field Service Solution
Your business is growing, administrative tasks are overwhelming, duplication of work is abundant, errors and manual processes are slowing your down, and your competitors are a step ahead - does any of this sound familiar? If it does it is time to invest in a field service solution.
Let’s look at these in detail:
The number of employees you have in the field has increased
Once upon a time, it was easy enough to keep track of where the employees were and what tasks they performed. However over time your company and the number of employees in the field has grown, and it is no longer as easy to keep an overview.
If you find that planning and keeping track of field tasks can be a challenge, it's time to do something about it.
Digital order and process management can help keep in touch with employees, so you're constantly up to date on task status.
Administrative tasks take too much time
Work cards, timesheets, material notes, invoices and various other types of documentation – the papers pile up and remove the focus from critical business tasks. Employees both in the field and the office are overwhelmed with paperwork and staying up to date is difficult.
With digital order and process management, you can automate some of the manual processes and save time and money on administration.
Duplication of work
If you are still working with manual or paper-based processes, you are likely to often duplicate work. Perhaps information will be entered in the office that the field employee has already written down on paper forms or the same data needs to be entered manually in several different systems.
With digital order and process management, you can streamline your processes and integrate directly into the financial system. In this way, the information entered in the field can easily be transmitted to the financial system without double entries.
Too many mistakes
Every time a number has to be copied from a paper to a digital system, there is a risk of error. Human error. Fingers may hit the wrong keys, or handwriting is illegible.
With digital order and process management, field employees can enter the information directly on their mobile devices. Skipping the manual step in the process minimizes the risk of errors.
In addition, the amount of unfilled or incorrectly filled-in fields on the work card can also be reduced through digital order and process management. Here checklists can ensure that all necessary fields are filled in before a work card can be completed.
Competitors are a step ahead
If your competitors have already invested in digital order and process management, they are guaranteed to be reaping many benefits from it. If you don't want to risk "doing what we usually do" and giving competitors a head start, now's the time to focus on optimizing your processes.
If you recognize your company in any of the 5 signs ExpandIT is here to help contact us to discuss your options.
Sign-Up for a demo!Other Articles
Top 3 Ways a Field Service Solution Improves Customer Satisfaction
The field service industry has undergone a massive evolution over the years. Technological advances, such as the Internet of Things (IoT) have dramatically changed how field...
Read moreKeeping Customers and Employees Safe – The Power of Contactless Mobile Service
Contactless mobile service provides companies with a way to ensure the job gets completed while ensuring the safety of all involved. Let’s look at how contactless mobile service impacts the common interactions...
Read more3 Ways Field Service Software Helps Organizations Achieve Operational Excellence
Great service organizations have perfected organizational excellence. They have adjusted processes to reduce costs and maximize output. Whether service organizations are striving to be innovative...
Read more